Troubleshooting Common Issues

Document Cannot Be Sent

This usually occurs if required fields or recipients have not been configured correctly.

Recommended Action

Ensure that:

• At least one signer has been added
• Required signature fields are assigned
• The document format is supported

Recipient Did Not Receive the Signing Email

In some cases email filters may block automated notifications.

Recommended Action

• Ask the recipient to check their spam or junk folder
• Verify that the recipient email address is correct
• Resend the document invitation if necessary

Document Fails to Load During Signing

This can occur if the document upload process was interrupted.

Recommended Action

• Refresh the signing page
• Re-upload the document if the issue persists

Contact Support

If the issue cannot be resolved through the steps above, users can contact the KAiZEN support team.Support Email: sales@ayansoftwares.com
Support Portal: www.ayansoftwares.com