How to recall or cancel eSignature request with KAiZEN?
Sent an eSignature request but realized there’s a fix needed? Don’t worry, it happens to the best of us! This guide is here to help. We’ll show you how to quickly cancel eSignature request before anyone signs the document.
It’s a simple process, and in no time, you’ll have your revised document ready to go. Let’s get this fixed via KAiZEN.
Few Questions:
- Is it possible to cancel eSignature request once it is placed by requestor?
- Can we cancel e-Signature request if its status is not yet marked as completely signed?
- Can we cancel a request if the request is signed by one of signers and pending for other signers to sign?
One word Answer: Yes, we can recall or cancel e-Signature request in all the above cases.
Few simple steps to recall any sign request:
{
“FailRules”: [],
“Data”: {
“SignRequestId”: “01HV6MEARQD3X8ZXXX5FR3YDB8”,
“RequestNo”: “KAiZEN-118”
}
}
Sample HTTP Request:
HttpRequest request = new HttpRequest();
request.setEndpoint( << Initiate Sign Endpoint URL >> );
request.setMethod(‘POST’);
request.setHeader(‘Content-Type’, ‘application/json’);
request.setBody( << JSON Body as shown below >> );
request.setTimeout(120000);
Sample JSON Body:
{
“signRequestId”: “<< unique id of sign request>>”,
“appToken”: “01HQMDX-YCP019-Z2P3SX-QPSB53-8B4A3F-BC40B8-B10908-FB2FF4-A”,
“recallReason”: “Request raised mistakenly”,
“recalledBy”: “Mohit Bansal”
}
Sample HTTP Response:
{
“FailRules”: [],
“Data”: true
}
Once the request is submitted, it will generate the different responses depending upon different scenarios:
Scenario 1: If the sign request is open or not completely signed, then request will successfully get cancelled with status as true.
Scenario 2: If the sign request is already signed, then it will display a error message in the response with the message “This request is already cancelled”
Scenario 3: If the sign request has invalid token, then it will display a error message in the response with the message “Invalid App Token”
Scenario 4: If the sign request has invalid id, then it will display a error message in the response with the message “No sign request found”
Conclusion
Being able to recall or cancel an eSignature request gives you complete control over your digital signing process. With KAiZEN, you can easily stop a sign request if it has not yet been completed by all recipients. By using the signRequest ID and the recall API, you can withdraw requests, provide a reason for cancellation, and prevent errors from becoming finalized.
This feature ensures your workflows remain secure, compliant, and error-free—whether you’re correcting a document, updating details, or simply cancelling a request that’s no longer needed. With KAiZEN’s digital signature solution, you always stay in charge of your signing process.
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